Privacy Policy

ProPhone by ProFix (“ProPhone,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you shop at https://prophone.ca/ (the “Website”) or in-store.

By visiting our Website or purchasing our products, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide: Name, billing/shipping address, phone number, email, payment details (processed securely by third-party providers), order history, and customer support inquiries.
Automatically Collected Information: IP address, browser type, operating system, browsing activity, cookies, and tracking technologies.

2. How We Use Your Information

Process and fulfill online orders.
Manage payments, invoices, and refunds.
Coordinate shipping and delivery.
Communicate regarding orders, warranty, or support requests.
Send promotions and product updates (with your consent).
Prevent fraud and comply with applicable laws.

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data with:

Payment Processors: Stripe, PayPal, Shopify Payments, etc.
Shipping Partners: Canada Post, UPS, FedEx.
Service Providers: Website hosting, analytics, and email marketing tools.
Legal Authorities: Where required by law.

4. Cookies & Tracking

We use cookies to remember cart items, save login preferences, and analyze Website performance. You can disable cookies in your browser, but some features may not function correctly.

5. Data Retention

We retain order information for tax, legal, and warranty purposes. Marketing communications are only sent with your consent, and you may unsubscribe at any time. Account data can be deleted upon request (subject to legal obligations).

6. Security

We use SSL encryption, secure servers, and PCI-compliant payment processors to protect your data. While no method is 100% secure, we take reasonable steps to reduce risks.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Withdraw consent for marketing emails.
Request deletion of account data (where legally possible).

To make a request, contact us at info@profixcell.com.

8. Children’s Privacy

Our Website is not directed at children under 13. We do not knowingly collect information from minors.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date.

10. Contact Us

ProPhone by ProFix
1281 Gerrard St E
Toronto, ON M4L 1Y5
📞 (416) 462-8787
✉️ info@profixcell.com

Store Hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: Closed