FAQ
Are the phones you sell new or used?
We sell refurbished phones. Each device is carefully tested, repaired if necessary, and restored to excellent working condition before being sold.
Do ProPhone devices come with a warranty?
Yes. All refurbished devices come with a warranty. The length of warranty depends on the product. Warranty details are provided on each product page.
What accessories do you offer?
We offer a wide range of accessories, including chargers, cables, headphones, protective cases, and screen protectors compatible with multiple iPhone models.
Can I return or exchange a device?
Yes. If you’re not satisfied with your purchase, you may return it within our return policy timeframe (please see our Refund & Returns Policy page for details).
How can I place an order?
Simply browse our website, select your device or accessory, add it to your cart, and proceed to checkout. Payments can be made securely online.
What payment methods do you accept?
We accept major credit cards, and other secure online payment options displayed at checkout.
Do you offer in-store pickup?
Yes. You can pick up your order at our store:
1281 Gerrard St E, Toronto, ON M4L 1Y5.
How do I contact customer support?
You can reach us by email at info@profixcell.com, by phone at (416) 462-8787, or by visiting our store during business hours.